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Website terms and conditions

Last updated September 2026

1. About these terms

1.1 These terms govern your use of rsaelectrical.co.uk. They apply whether you are reading the site, sending us a question, or requesting a quote.

1.2 The site is operated by RSA Electrical Solutions Ltd, a company registered in England and Wales under company number 16607672. In these terms we call ourselves RSA, we or us, and we call you you.

1.3 By using the site you accept these terms. If you do not accept them, do not use the site.

1.4 These terms do not cover the work itself. They cover the website and the quote request service. If you go on to place an order with us, that work is governed by our terms of business, which we issue with the quote and the order acknowledgement. Those terms, not these, set out what we are liable for in relation to the work.

1.5 If you hold a sub-contractor account, our sub-contractor terms also apply to you, and they take precedence over these terms where the two conflict.

1.6 We may change these terms at any time. The version published here when you use the site is the version that applies.

2. What we do

2.1 We take electrical and instrumentation work from industrial and commercial clients. That includes installation, inspection and testing, instrument calibration, control and safety systems, panel building and project management. We work in the UK and internationally.

2.2 Each job is delivered by our own team or by a vetted sub-contractor from our database. We are the contractor and your single point of contact. You contract with us, not with the person who attends your site.

2.3 We are not an introduction service, an agent or a marketplace. We do not put you into a contract with anyone else.

3. Using this website

3.1 You may use the site to read about what we do, to send us a question, and to request a quote. You may use the information on it for your own business purposes.

3.2 There are no accounts for visitors or clients. Accounts on this site are only for vetted sub-contractors, and our sub-contractor terms govern them.

3.3 You must not:

  • use the site for any unlawful or fraudulent purpose;
  • submit false or misleading information, or a request on behalf of someone who has not asked you to;
  • use the site to gather information for the benefit of a competitor, including our pricing or anything about our supply chain;
  • copy, scrape, republish, resell or systematically extract any part of the site or its content;
  • attempt to reach any part of the site, any account or any data you have not been given access to, including the private admin area;
  • attempt to identify any of our clients or any of our sub-contractors from the site;
  • introduce a virus, malware or anything else designed to harm the site or the people using it;
  • attempt to overload, disrupt or interfere with the operation of the site;
  • upload a file that contains malicious code, or that you do not have the right to give us.

3.4 We may restrict or withdraw your access to the site immediately, without notice, if we reasonably believe you have breached this section. Where we believe an offence has been committed we will report it to the relevant authority and will co-operate with them, including by disclosing your identity.

4. The contact form and quote requests

4.1 You can send us a question through the contact form, or ask us to price work through the quote request form.

4.2 A quote request does not form a contract. Submitting the form asks us to price work. It does not commit either of us to anything. No contract exists between us until we have issued a quote, you have accepted it, and we have confirmed our acceptance of your order in writing.

4.3 A quote we give is not an offer we are bound by, and is open for acceptance for the period stated on it.

4.4 You must give us accurate and complete information about the work and the site. We price on what you tell us. If it turns out to be wrong or incomplete, the price may change, and our terms of business explain how.

4.5 We are not obliged to quote, and we are not obliged to give reasons for declining to.

4.6 We do not charge for a quote unless we have told you in writing beforehand that a survey or design fee applies and you have agreed to it.

4.7 We do not take or process payments on this website.

5. The drawings and files you upload

5.1 The quote request form requires three drawings, being an electrical layout, schematics and wiring diagrams. You may attach further files.

5.2 You keep ownership of everything you upload. Nothing in these terms transfers any intellectual property in your drawings, specifications or other files to us.

5.3 By uploading a file you confirm that you own it or are authorised to give it to us, and that giving it to us does not breach anyone else’s rights or any confidentiality obligation you owe.

5.4 You grant us a licence to use your files for the purpose of pricing the work, carrying it out, and keeping the records we are required to keep. That licence includes passing the drawings to the sub-contractor who will carry out the work.

5.5 We will not use your files for any other purpose. We will not use them as a sample of our work, publish them, or share them with anyone who does not need them for your job.

5.6 Where we pass your drawings to a sub-contractor, we remove information identifying you first, so far as the drawings allow. If a drawing carries your name or your logo in its title block and cannot usefully be redacted, we will tell you before it is passed on.

5.7 We hold uploaded files in private storage, reachable only through links that expire. Our privacy policy explains how long we keep them.

5.8 You are responsible for keeping your own copies. We are not a document archive, and we may delete files in line with the retention periods in our privacy policy.

6. How quickly we reply

6.1 We aim to reply to enquiries and quote requests within 6 hours, either with a price or with the questions we need answered before we can give one.

6.2 That is an aim, not a contractual commitment. It is what we work to, and it is not a term of any contract between us. We are not liable for a reply that arrives later than that, and a late reply does not entitle you to anything.

7. The information on this site

7.1 The content of this site is provided for general information about what we do.

7.2 We take care over it, but we do not warrant that it is accurate, complete or current.

7.3 Nothing on this site is a quotation, an offer, or technical, regulatory or safety advice that you should act on without speaking to us. Standards we refer to, including BS 7671, CompEx and City and Guilds 2391, are named to describe the work we do and the people we use. They are not summarised or explained on the site, and you should not rely on the site for their content.

7.4 Photographs, drawings and specifications shown on the site are illustrative of the kind of work we carry out. They do not describe what will be supplied on your job.

8. Our intellectual property

8.1 We own, or are licensed to use, everything on this site. That includes the text, the layout, the design, the graphics, the photography, the RSA name and the RSA logo.

8.2 You may view the site, and print or download extracts for your own business use in considering whether to engage us.

8.3 You must not otherwise copy, reproduce, adapt, republish, distribute or commercially exploit any part of the site without our written permission.

8.4 You must not remove or alter any copyright, trade mark or other notice on the site.

8.5 You must not link to the site in a way that suggests any association, approval or endorsement that does not exist, or frame the site within another website.

9. The site may not always be available

9.1 We do not guarantee that the site will be available without interruption or free of faults.

9.2 We may suspend, withdraw or change any part of the site, for any reason, without notice and without liability to you.

9.3 We are not responsible for any failure of your own equipment or internet connection, and you are responsible for the security of the device you use to reach the site.

10. Links to other websites

10.1 Where we link to another website, we do so for convenience. We have no control over its content and take no responsibility for it, or for any loss you suffer from using it.

11. Our liability for your use of this site

11.1 This section is about your use of the website. Our liability for the work we carry out is dealt with in our terms of business, not here.

11.2 What we never exclude. Nothing in these terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • anything else that cannot lawfully be limited or excluded.

11.3 Subject to clause 11.2, we are not liable to you, whether the loss is direct or indirect and however it arises, for:

  • loss of profit, revenue, turnover or sales;
  • loss of business, contracts, opportunity or anticipated savings;
  • business interruption;
  • loss of or damage to goodwill or reputation;
  • loss of or corruption of data;
  • wasted management or staff time;
  • any loss arising from your reliance on information on the site;
  • any loss arising from the site being unavailable, delayed or interrupted;
  • any loss arising from a virus or other harmful material that reaches you through the site or a site we link to;
  • any indirect or consequential loss.

Each of the above is a separate exclusion. If one is held to be unenforceable, the others still apply.

11.4 We are not liable for any loss arising from a quote request or enquiry that does not reach us, or that we do not reply to.

11.5 If you use the site as a consumer rather than for business purposes, nothing in this section affects your statutory rights.

12. Your indemnity to us

12.1 You indemnify us against all liabilities, claims, damages, losses, costs and expenses, including reasonable legal costs, that we suffer or incur arising out of:

  • your breach of clause 3.3;
  • a file you upload that you were not entitled to give us, or that infringes another person’s rights;
  • a file you upload that contains malicious code;
  • information you give us that is false or misleading;
  • your attempt to identify, or to contact directly, any of our clients or sub-contractors.

12.2 This indemnity survives your use of the site.

13. Privacy and cookies

13.1 Our privacy policy explains what we do with your personal data. Our cookie policy explains what we store on your device.

13.2 Both form part of these terms.

14. General

14.1 Whole agreement. These terms are the whole of the agreement between us about your use of this site.

14.2 Severance. If any part of these terms is held to be unenforceable, it is treated as deleted or modified to the minimum extent necessary, and the rest remains in force.

14.3 No waiver. If we do not insist on a right, or delay in enforcing it, that is not a waiver and does not prevent us enforcing it later.

14.4 Third party rights. No one other than you and us has any right to enforce these terms.

14.5 Assignment. We may transfer our rights and obligations under these terms. You may not transfer yours without our written consent.

14.6 Notices. Write to us at enquiries@rsaelectrical.co.uk.

15. Complaints

15.1 If you are unhappy with anything, email enquiries@rsaelectrical.co.uk and we will look into it. Our complaints procedure sets out how we handle complaints and the timescales we work to.

16. Governing law

16.1 These terms, and any dispute or claim arising out of or in connection with them or their subject matter, including a non-contractual dispute or claim, are governed by and construed in accordance with the law of England and Wales.

16.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.